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121 Bacolod City Call Center Agents to Undergo Retesting After 4 Colleagues Test Positive for COVID-19

Around 121 call center agents of Transcom in Bacolod City, Negros Occidental would undergo COVID-19 retesting.

Bacolod Emergency Operations Center (EOC) deputy for medical data and analysis Dr. Chris Sorongon reported that 121 call center employees of Transcom are classified as general contacts of 41 agents who tested positive for coronavirus disease earlier this week.

Sorongon said that the 121 BPO employees initially tested negative for the virus but they need to undergo COVID-19 retesting. If they test negative for the virus, they could return to their work by Monday (February 8).

Call Center Agents

The Emergency Operations Center advised the company to place a box of masks and alcohol hand spray in every work station of the agency. EOC also urged the BPO company to ensure that the workers are wearing masks inside the vicinity.

“Some of them said it was hard to wear masks while they were working because their voices will be muffled, However, they cannot risk not wearing masks at all times at the workplace,” Sorongon said.

Read Also: LTO Apprehends Vans of BPO Companies Catering Call Center Agents

EOC also advised Transcom to extend the distance between work stations of every workers to prevent COVID-10 transmission within the building. The firm would also implement other safety measures.

Call Center Agents

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Read Also: 41 Employees of BPO Company in Bacolod City Test Positive for COVID-19

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