Philippine News

Date Published:

2:53 PM January 19, 2018

in: Social Media
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Filipina Woman Living In America Insulted Call Center Agents From PH

A Filipina woman residing in the United States who insulted call center agents from the Philippines goes viral in the social media.

Call center agents are the people who were receiving an incoming call and handling outgoing calls for a business. They also handle account inquiries, customer complaints, and even support issues.

In order to become an effective customer service representatives, discipline and communications skills are required. BPO companies usually hire competitive call center agents to address customer complaints.

Call Center Agents

Recently, the Facebook page “Buhay Call Center Agent” has shared how a Filipina woman residing in America insulted her fellow Filipinos working in a call center in the Philippines.

The social media page uploaded the post of the arrogant woman identified as Jhenny Gacasa criticizing the Filipino call center agents.

Call Center Agents

Here is the post:

“Bring call center back to America!!!!

Employ 100% Fluent speakers.

I can tell by the accent that they are from out of states and some are from the Philippines, its so frustrating because they CAN speak ENGLISH but DOESN’T seem to understand the problem or the issue. It is ABUSED OF MY TIME to be on the phone for freaking 1 hr and it suck!! MAKA ENGLISH LANG..TANGA NAMAN, KAASAR!

#Tmobile

#AT&T”

Call Center Agents

The netizens expressed their fury and lambasted the arrogant woman for insulting the Filipino call center agents. Here are some of the comments:

Cassy Camille: “do you know why does people from call centers are there?? and why are we existing in this industry?? because people like you is existing as well.. we are here because kailangan nyo kami.. d nmn kayo ttwag qng alm nyo ggwin nyo db?? make sense.”

Sophia Shaira De Luna: “First of all. Agent know all the process. Baka bobo lang tlaga ung tanungan at pag intindi mo
Kaya inabot ka ng 1 oras. Lol. P.S. walang agent ang gustong kumausap ng isang oras dahil AHT wise. Most of the time it’s not agent issue. It’s customers understanding.”

Leo Dela Cruz: “1. Use Hire instead of “Employ”.
2. 100% fluent speakers? Duh! Just simply “fluent to speak…”
3. “…from out of states?” Hanudaw? 
4. “some” is a collective noun. Singular. ?
5. Use “They” as plural. It should’ve been DON’T. Not “DOESN’T” ?
6. “It is ABUSED…..” kalowka! is ang ginamit tas ABUSED? Yeng tetee? Past or present tense? 
7. “to be on the phone…” sowz, maka “to be” hindi naman alam gamitin. Simplehan mo lang teh. “over the phone”. ? 

Ang talino mo po. Ikaw na nasa esteyts. “

Hannah Cabiara: “Burn baby burn! Natikman mo na ngayon ang lupit at hagupit ng mga bayaning puyat na inaapi mo! Wag kami kasi kinakain namin yang irrate rants na yan at dahil wala ka sa telepono at walang QA dito lagot ka talaga! Ginising mo yong mga galit at hinanakit namin sa mga tulad mong racist sa sariling kalahi. Nakapunta lang ng America akala mo Amerkana na.”

Sev Balason: “Baka di sya naintindihankasi ultimo grammar nya mali mali. It is abused daw e, kahit dun lang magkakaron na ng confusion. Tapos they pero doesn’t. Tapos it pero suck. Suck suckin ko to e”

Den Mc: “Whats the reason why you are calling? maybe you dont underatand your bill? or you cant even troubleshoot your device? makalait ka wagas! English mo nga lumiliko pa, ikaw may kailangan sa amin kaya ka tumawag, pano ka na lang kung wala kami! buguon sad ka siguro

What can you say about this? Just feel free to leave your comments and reactions to this article.

You can also read VP Leni Robredo’s Photo Braving The Rain While Filing Hollow Blocks Receives Criticisms

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{ 9 comments… add one }
  • jules nepo January 19, 2018, 4:15 pm

    pls ask her where she learned her crooked english! nkrating lng ng america mgaling n?

  • Joyce January 19, 2018, 9:04 pm

    Oh my.. racist Pinay in USA.. don’t you know that american employees don’t like taking calls because u guys wants the best services but you always want waivers for your bills? Mas dukha kau sa mga pinoy sa pinas.. mas hampas lupa kaya kayo.. i work in call center so i can tell.

  • Last To Act™ January 20, 2018, 5:14 am

    Potah Kalma lang kayong lahat !!! hindi sa pinagtatangol ko si ateng engot ano pero hindi nyo ba naisip na maybe may galit kay ate at ginamit lang ang kanyang pangalan at nag create ng fake account with here pictures in it… sometimes you have to think outside the box and it can happen to anyone… just saying ….

  • Aye January 20, 2018, 5:46 am

    NAKARATING LANG NANG AMERIKA, FEELING AMERKANO NA!!!

  • miles January 20, 2018, 9:58 am

    Tsk tsk tsk…ganyan ka bulok ang ugali at kultura ng Pinoy. When faced with the truth of their shortcomings, they disregard the truth, shove it, and defend their egos with emotions na wala sa lugar. Simple lang yan…I’ve been in the BPO industry for 15 years and training agents/team leads for 14. Here’s my 2 cents:
    1) Tama yung Filipina. She’s a customer and she can say what she wants…right nya yon. Kapag kayo ang customer, kung murahin nyo ang Globe and Smart for “bad customer service,” akala nyo kung sino kayong malinis, eh palpak din kayo sa customer service from time to time.
    2) She’s right…compared to the early 2000 – 2005 BPO professionals, those who entered the industry by 2007-2010 and are BPO employees now – speak terrible English. I’ve been with 12 BPO companies, most of them are big names…they have no choice but to currently hire graduates, non-graduates, other industries, nurses, teachers, and OFWs – who speak bad English. It’s a big secret, but the BPAP and CCAP peeps…alam nila ang present state ng industriya….and hindi na maganda ang nangyayari. Of course, keep the business going dahil malaki kita, kaso puro bulok na ang comm skills na nakukuha ng Recruitment departments.
    3) Finally, tama si Filipina customer. If she really understands and feels na barok talaga ang English nung agent and legit naman ang complaint nya – these agents should IMPROVE…and marami ako naririnig na ganyan sa Ops floor ngayon…mahina mag comprehend ng English comms ang mga agents kasi walang ibang interest kundi KPop culture and local shows. Ayaw manood ng English shows everyday para matuto.

    Tamad na nga, balat sibuyas pa…masama pa ang mga ugali na walang respeto sa customer. Hindi porke Pinoy kayo, kakampihan ko kayo. Pag mali, mali. Pag tama, tama.

    Umayos kayo. If only the whole world knows your ranting here…they will all take away our business…and kasalanan nyong lahat.

    So shut up and suck it up.

  • Robert January 21, 2018, 2:00 am

    Pokpok nakapagasawa lang kano..

  • Raz January 21, 2018, 10:23 am

    @miles…it is basically the problem of those white hedons that brought this topic up. They taught us to abandon the value of our culture subliminaly. Loosing virginity to someone not your husband. Etc …that brings carnality to men and deep insecurity for women resulting to a broken family. When family is broken, criminality is on the rise. Correct the ills of our society..and we wont have problems. Lets just get to basics. Btw..sino nga ba yung donya sa noli me tangere na feeling kastila? Ganito feeling ng mga kababayan mo sa inasal ng babae. Anyway clash of culture ito..understandable. Pero wag sana yung insecurities sa buhay ay dito idadaos sa post na makakapanakit ng kapwa. Mag suggest ng mabuting gawin. Iba ang kaso ng globe at smart. They are blatantly cheating us. I can attest to that.

  • Rh January 22, 2018, 12:55 pm

    Pabalikin sa eskwela tong babaeng to . Teh wag kang feeling kung ang english mo naman ay di rin kagalingan!

    Bring call center back to america! – Medyo kulang ka ng pluralization lola!

    Employ 100% fluent speakers – ah kaya ba hindi ka nag call center kasi halata namang di ka rin fluent, makainsulto ang lola mo parang di galing sa pinas! Ang langaw na nakatungtong sa kalabaw ang peg ni ateng! May gana ka pang sabihing ibalik ang call center sa US, nakatulong na nga ang BPO industry sa economy natin sa pinas. Parang wala kang kamag anak na nasa pinas ah!

    It is ABUSED OF MY TIME- what ? Naloka ako sa sentence na to. Day simple na Subject Verb at Noun lang po yan wag mong gawing past tense ang Usage ng noun dito meron ka pang object of the preposition “of” na “ my time” – I’m from the Phils gusto mo paturo ng english?
    Kung nasa telepono ka ng isang oras baka naman nahirapang ang customer service sa nirerequest mo malay mo tinutulungan ka pang ipaapprove ang request mo, problema sa yo demanding ka masyado porke’t akala mo nasa first world country ka na!!

  • Juan Tamad January 23, 2018, 5:11 am

    His eye brow is to much pake,,, look lyk uod on his ulo na naman. he should not speak it about the english of da oder one if he cant not speak even him self!

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