BDO Issues Apology Over Fraud Incidents, Promise To Intensify Probe

BDO Issues Apology Over Increasing Fraud Incidents, Vows To Strengthen Probe

BDO has issued an apology to their clients for the increasing numbers of victims due to fraud attacks and vows to intensify investigation.

Previously, Banco de Oro has issued a statement regarding the rising numbers of fraud victims complaining the sudden loss of the money in the bank.

The bank management said in the statement that they had already launched an investigation regarding the incident and reminded their customers to keep their account information private.

Recently, the largest lender in the Philippines has apologized to their customers for the series of fraud incidents and promised to intensify the investigation.

The bank also assured their beloved customers that they will still able to their money safe and secure.

“We sincerely apologize for the pain and grief that this caused our customers. Nothing is more important to us than your trust that we will be able to keep your money safe and secure. We would like to reassure you that we are committed to investigating and bringing resolution to each and every case brought to our attention,” BDO Unibank said quoted by Inquirer.

However, BDO management said that there are some illegitimate complaints who had full knowledge of their transaction who just only wanted extract a certain amount from the bank.

Fraud victims could consult their complaints through local hotline (631-8000), international toll-free number (IAC +800-8-631-8000), and email (callcenter@bdo,com.ph).

The bank also promised to address the issue within 60-working days, but the compensation will depend on the case-to-case basis.

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