Call Center Philippines: How AI is Revolutionizing Outsourcing
In the Philippines, the Business Process Outsourcing (BPO) industry, with its backbone in call centers, has been a significant contributor to the nation’s economic growth. With a workforce of over 1.5 million, this industry represented nearly 10% of the country’s GDP in 2021. However, the rapid evolution of Artificial Intelligence (AI) and its subsequent integration … Read more