Jollibee Temporarily Closes Bonifacio Stop Over Branch Following “Fried Towel” Incident
FRIED TOWEL – Jollibee Food Corp. has ordered the temporary closure of its Bonifacio Stop Over branch in Taguig City following the “fried towel” incident.
On Wednesday, Angelique Perez’s Facebook post made rounds online. According to her, she ordered fried chicken from a popular fast-food chain via GrabFood for her son but she received a deep-fried towel.
She wondered why the “chicken” was so difficult to slice and upon checking, she found out that it was actually a blue towel coated in the breading mix and deep-fried. She said it was “disturbing” and questioned how it got in the batter.
Angelique Perez also shared photos, videos, and even the time of her order on Grab so she won’t be criticized and suspected that she was just fabricating the “fried towel” issue.
After her post went viral, she sought the help of journalist and radio personality Raffy Tulfo over the issue. She told him that she already consulted a lawyer about it and asked if Jollibee was responsible for them. Tulfo told her that no case can be filed against her because she only posted it for awareness.
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On Thursday, June 3, Jollibee Foods Corp. released a statement following the “fried towel” incident. The fast-food restaurant said they will be closing their Bonifacio-Stop Over branch for three (3) days to review its compliance with the company’s policy. It said it will also retrain its personnel to ensure that it will not happen again.
“Jollibee has carefully developed and complied with food preparation systems to ensure that we deliver excellent quality products and customer satisfaction. We will continue to endeavor to deliver on the high standards we have set for ourselves and franchisees,” it said.
In addition, the fast food company reminded all its branches to obey strict compliance to its food preparation systems.
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