Delivery Rider Disheartened After Customer Cancels Table Order Without Cooperating
A delivery rider expressed his frustration after a customer reportedly canceled an order for a table and did not cooperate with him.
Recently, Dela Cruz Vlog LJ, a Facebook user, shared the experience of a delivery rider who felt disheartened after the customer canceled the order. The post quickly went viral and received various reactions from the online community.
According to the post, the order was not a small item but a table, which is bulky and heavy. The rider explained that delivering large items is not easy. From the moment a customer places an order, the seller prepares and packs the item carefully.
It is then sent to different hubs, sorted in warehouses, loaded onto trucks, and finally assigned to a rider for delivery. Each step takes time, effort, and money.
The rider tried reaching out to the customer several times to confirm the cancellation. He called and sent messages, hoping the customer would at least answer and coordinate properly.
However, the customer did not respond to his calls, even though there were signs that messages were being seen. It left the rider feeling helpless and upset.
The rider shared that under company rules, riders are required to attempt delivery for up to three days before the item can be returned to the seller. They must provide proof such as text messages, call logs, and photos with timestamps.
It means he would have to carry the bulky table around for days before it could officially be tagged as return to sender.
The rider expressed that it would have been easier if the items were small, but handling a large table made the situation more stressful.
Here is the full post:
“Palabas lang ng inis at Sama ng Loob
Lamesa po ang Order ni Ma’am
Si Rider talaga kawawa kung mahina ka Talo ka
Yung nag mama Kaawa kana sa Costumer mo na sagutin lang ang Tawag ko para ma Cancel na yung parcel nya pero wala talaga
Ano bang Masama kung Sagutin lang ang tawag ng Rider Pero nakaka Reply naman
Nag Order kayo ibalot ng Seller nyu ipadala nila sa mga Branch at dadalhin ng Truck kung taga Saan kayo at e sort sa Warehouse at ikarga e tape ng maayos iniingatan ng Rider para hindi masira Ang mga order nyu tapos Ganito Papa Cancel lang din pala. At hindi pa nakikipag Coordinate sa Rider Iyak malala talaga Mabuti kung Pouch lang Bulky po yan
Mangyayari nyan 3days dadalhin ng rider yan hangang sa RTS na. Kasi Nasa SOP yan need 3 Proofings Text At Call Logs at Timestamp Picture
Parang Awa nyu na wag nalang mag Order kung wala Iresponsable nman kayo kahit sa Simpleng Pag sagot lang ng Tawag hindi nyu magawa”
In another post, a delivery rider frustrated after customer threatens to cancel parcel
The social media users expressed their reactions to the post:
