Delivery Rider Expresses Dismay After Customer Threatens to Cancel Parcel Out of Anger
A delivery rider became frustrated with a customer who allegedly threatened to cancel the parcel out of anger.
Recently, Arven Dultra Pandes, a Facebook user, shared his experience with a customer who had no payment and threatened to cancel the parcel if annoyed. The post quickly went viral and received reactions from online users.
According to Pandes, the customer became upset and even warned that the parcel would be canceled if things did not go their way.
In his message, Arven explained that courier riders are only doing their job. They pick up parcels, deliver them, and make sure orders reach customers safely. He said it is unfair when riders are dragged into personal problems or treated badly because of issues that are not their fault.
Arven also shared that when customers cancel orders at the last minute, it affects the rider’s performance record. Many delivery companies monitor the success rate of deliveries. If there are too many returned or canceled parcels, it can lower a rider’s performance score. The score often affects their weekly incentives, which riders work hard to earn.
Arven reminded customers that placing an order also comes with responsibility. If someone orders multiple items, he said they should also be ready to pay for them when the parcel arrives. Riders spend time and effort delivering each package, and sudden cancellations can mean wasted trips and added stress.
Here is the full post:
“Buhay courier rider para sa mga mahal naming costumer sana pag may problema kayo sarilihin nyo nalang wag nyo na kami idamay as a courier ginagampanan lang namin Yung trabaho namin, wag nyo kami pag malakihan o tapakan na Akala nyo pati kame binili nyo, di Naman Ako Bago sa area para pag buntungan mo Ng problema mo, Ikaw na costumer responsibilidad mo tong parcel mo since nag effort ka umorder Ng tatlong piraso sana nag effort ka din bayaran Yung inorder mo. Akala nyo ok lang samin na mag karoon lagi Ng mga balik? May performance po kaming iniingatan at Yung performance na yun nakasalalay incentives namin na pinag papaguran din namin sa Isang linggo! At wag mo Akong pag mamalakihan na pag na bwisit ka icacancel mo parcel mo? Fyi kaya ko icancel parcel mo Ng walang abiso galing Sayo at baka di pa kita pakuhain Ng parcel buong taon Kay shopee hahahaha. Maging responsable sana kayo!! Labyuuu”
In another post, a motorcycle rider warns public about aggressive driver on road
The social media users expressed their reactions to the post:
