DOLE Says Refusal to Work On-Site Not Ground for Terminating BPO Employees The Department of Labor and Employment (DOLE) said that there will be no termination for BPO employees who will refuse to work on-site. The Labor Department said that refusal to work on-site could not be a ground to fire or dismiss workers from the […]

Call Center Agent Going Live on TikTok Amid Duty Criticized for Exposing Customer’s Details The online community chastised the call center agent who went live on TikTok which allegedly exposed the details of his customer. A concerned Facebook user shared a video of a TikToker and a call center representative talking at the same time. […]

Bacolod City Vice Mayor El Cid Familiaran Plans to Place LTO Officers Involved in BPO Van Apprehension Under 14-Day Quarantine Bacolod City Vice Mayor El Cid Familiaran is now planning to place the LTO officers involved in BPO van apprehension under 14-day quarantine. Earlier, it has been reported that the Land Transportation Office Region 6 […]

Up To 40, 000 Low-Skilled BPO Employees At Risk From Automation An industry official said that over there are 40, 000 low-skilled Business Process Outsourcing (BPO) employees could possibly lose their job as of 2022. The Business Process Outsourcing companies are one of the fastest growing sectors not only in the Philippines but also in […]

BPO Companies To Expects More Opportunities On Duterte’s Partnership With China President Duterte’s partnership with China can provide more opportunities for Business Process Outsourcing (BPO) companies in the Philippines. An official said that as the Philippines shift away from their main client United States, the country is now searching for a foreign client base including […]

The capital of the Philippines Metro Manila and the “Queen City of the South,” Cebu City was included in the list of Top 10 Global Outsourcing Destinations in the world according to 2014 ranking of investment advisory firm Tholons. The City of Manila edged out Mumbai, India, the place who ranked second last 2012 and […]

Philippines’ BPO companies are now at risk because of a video flaunting the unprofessionalism of a call center agent towards his customer. Many were upset on the disgraceful act of Shan Cruz Rivera, an agent who currently works at a call center company The Resource Group, asking his customer ridiculous dumb questions. In the said […]