DOLE Says Refusal to Work On-Site Not Ground for Terminating BPO Employees

The Department of Labor and Employment (DOLE) said that there will be no termination for BPO employees who will refuse to work on-site.

The Labor Department said that refusal to work on-site could not be a ground to fire or dismiss workers from the business process outsourcing (BPO) industry. However, they may still face termination for insubordination in the “long run”.

According to Labor Undersecretary Benjo Benavidez, the decision is still left to the employers. He also explained that workers may also lose incentives for refusing directly to the employers and not working physically at the office.

BPO Employees

“That single act alone won’t cause his employment, but in the long run, it may, because we have so called ‘insubordination,” Benavidez said.

However, Benavidez explained that the refusal to work on-site is not an automatic ground for termination.

“No, let me again stress this, the decision to work from home is left on the employer. Sila po ang magde-decide niyan, Now if they refuse to report to direct their employees, to return to work physically, they may lose incentive. But it won’t cause their employees their employment,” Benavidez said.

BPO Employees

A few years ago, the Philippines government allowed the BPO industry to let their employees work from home due to the COVID-19 pandemic. BPO is considered as the largest employer in the private sector.

Unfortunately, the work-from-home arrangement is only valid until the end of March 2022 but Philippine Economic Zone Authority and the industry appealed for extension until September 2022.

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Read Also: BPO Companies to Return to Office by April 1 as FIRB Declines WFH Extension

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