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Date Published:

8:00 AM April 23, 2018

Date Updated:

8:00 AM April 23, 2018

in: News
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LTFRB To Summon Grab PH Over Prevalence Of Canceled Rides

The Land Transportation Franchising and Regulatory Board (LTFRB) will summon Grab Philippines over the prevalence of canceled rides.

On Sunday (April 22, 2018), the Philippine transportation board said that they will ask Grab Philippines to explain why its operation should not be suspended over their driver’s cancellation of rides.

A Facebook user named Karl Davin Hui has uploaded a screenshot of a Grab driver’s message asking him to cancel the booking after waiting for about 20 minutes.


LTFRB Chairman Martin Delgra III said that some Grab drivers were asking their clients to cancel their bookings to be exempted from the sanctions and penalties imposed by the ride-hailing company.

Delgra said that the driver’s refusal to convey the commuters to their destinations is a violation of franchise terms.

Drivers who will refuse to render service will pay a P5, 000 fine for the first offense and P10, 000 fine for the second offense with impounding of the vehicle for 30 days.


Grab Philippines country head Brian Cu also asked their beloved customers cancel ride bookings and not to generalize the drivers.

“I’d also like to ask my friends and the others reading this to not generalize as the majority of our [Grab] partners are professional and of superb quality,” Cu said quoted by MSN.


Cu also said that the company will be stricter on eliminating drivers who were canceling rides.

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