Melai Cantiveros expressed her dismay to the rude staff of a travel agency Magandang Buhay Melai Cantiveros ranted against the rude staff of a travel agency during their vacation in Hong Kong.
Melai, together with her family, spent a vacation in HK through the aid of travel agency Klook.
Photo source: @mrandmrsfrancisco IG However, her expectation of having a happy and memorable trip did not happen because of the conflict she had with the staff.
She said on her recent Instagram post that the staff of Klook did not treat them well as customers.
The actress-host also said that it was just normal for them to ask but the staff answered them as if they were shouting.
Melai Cantiveros stressed out that they paid for their trip, so it was not appropriate that they received that kind of treatment.
She also pointed out that in the voucher stated that they have a tour guide but they did not have a tour.
For her, it was not tolerable that the staff made them walk far, especially that there were also elderly tourists with them.
She iterated on her post that she shared her experience in Hong Kong to make Klook aware of the rude staff.
“Kaya nadismaya ako Pinost ko itu hindi para maparusahan ang nasa picture kundi para ma aware sila na may mga tao na nagrereact sa knilang ugali at sa susunod nilang mga costumer ay di na nila gawin itu kasi ang bakasyun ay memories to keep hindi memories to forget [sad emoji],” she shared.
There were also netizens who shared the same rudeness they experienced from the staff of Klook.
On the other hand, some netizens attested that the problem is not the Klook itself but the HK nationals.
Here is the post of Melai Cantiveros.
View this post on Instagram
Itu ay isang Review lang bilang isang costumer ng @klooktravel especially sa KlookHongkong sa may PeakTram experience , kami ng pamilya ko nalulungkot sa trato ng staff nyu sa trip nmin sa HOngkong firstime namin makapunta ng magkasama sa Hongkong pero itung experience na itu ang tumatak sa amin ng bad experience sa HK , pinost ko itu para ma aware sila at baguhin nila ang pakitungo nila sa kanilang valued costumer andami pa namang Pinoy tapos ang pakitungo nila is very rude . Natural lang nmn na magtanung , sana di nmn galit sumagut at pasigaw , kasi tayu dtu sa Pilipinas napaka hospitable natin sa mga bisita natin lalo na sa ibang bansa. at hindi kami libre para tratuhin ng ganun kami ay nagbayad mg maayus at deserve na tratuhin ng maayus . ang naka white na lalaki ang tlaga tumatak sa amin na napaka bastos sumagut sa amin di kmi marunong macyado mag english pero alam ko mga galawan nya . nakakalungkot lang tlaga nakakaawa ang mga magsusubscribe sa knila kng ganyang ugali a pakitungo ang ipapakita nila . Nakalagay pa sa voucher na may tour guide pero wala namng tour na ginawa nag distribute lang ng ticket . Bago pa yan hinanap nmin ang meeting place tapos nagdistribute pinaglakad pa ng malayu , kawawa mga Sr Citizen na ksama namin , tapos pagdating dun pwede nmn pla dumiritsu dun , tapos narealize nmin na wala nmn pila dun kuhaan ng tiket sa peaktram experience , at mura lang kaysa sa binayad nmin sa klook na ganun pa ang trato sa amin . So lesson learned namin na expected na ng mga destination ang dagsa ng tourist kaya di na pila sa pagkuha ng tiket , mas ok pa na pumila kaysa mag subscribe dtu na parang nagmamakaawa pa Tapos minamadali pa kami na mas nauna nmn kmi sa knila duun sa meeting place . Ang matagal iiwan parang ganun , kaya kmi nmm Paspas . Habang nag aanounce sila walang Megaphone na di rin marinig ng karamihan kasi marami kaming nakaabang Kaya nadismaya ako Pinost ko itu hindi para maparusahan ang nasa picture kundi para ma aware sila na may mga tao na nagrereact sa knilang ugali at sa susunod nilang mga costumer ay di na nila gawin itu kasi ang bakasyun ay memories to keep hindi memories to forget 😞
A post shared by MELASON (@mrandmrsfrancisco) on Apr 23, 2019 at 3:41am PDT
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