Courier Service Owner Slams Customer Over Lack of Consideration for Delivery Rider
A courier service owner expressed her frustration due to customer’s lack of consideration for a delivery rider carrying a huge number of parcels.
Recently, Gela An, a Facebook user and courier business owner, shared her experience online after a delivery rider reportedly had difficulty completing a delivery involving 16 parcels. The post garnered various reactions from the online community.
According to her, the customer did not leave payment for the packages, did not send payment through digital channels, and was also unreachable despite several attempts to make contact.
The situation caused major inconvenience for the rider, who was required to follow company procedures. Under the courier service’s standard operating process, the rider must make several delivery attempts before a parcel can be returned or marked accordingly.
The rider had to bring the same parcels back and forth for multiple days while documenting each failed delivery attempt.
The courier owner explained that these procedures are necessary to protect both the company and the seller. Without proper documentation, riders may face complaints, accusations of negligence, or issues related to delivery records.
In another post, a delivery Rider disappointed after customer returns parcel over allegedly switched item
Gela also pointed out that sellers are affected whenever orders are delayed, returned, or canceled without valid reasons.
According to her, customers who know they may not be available to receive packages have several options. They can pay in advance, arrange for someone else to receive the parcels, authorize a safe drop-off location, or use online payment methods to make the delivery process easier.
The woman also stressed that delivery riders work under challenging conditions, especially during periods of extreme heat. Repeated delivery attempts not only create additional work but can also negatively affect a rider’s performance records.
In some cases, poor delivery ratings may lead to penalties or suspension.
The social media users expressed their reactions to the post:
