Coffee Shop Speaks Out to Allegations of Poor Customer Service
A coffee shop has shared its thoughts after being accused by some church members of allegedly providing ‘poor customer service.’
Recently, “THE FIFTH” shared the screenshots of bad reviews made by some church members. The post immediately spread like wildfire on social media and garnered varioius reactions from the online community.
According to the coffee shop, this was the first time they had ever received such complaints. They explained that they always strive to treat customers equally and appreciate every guest who visits.
However, the situation became challenging as the group arrived without a reservation and occupied the shop for over four hours during peak hours. Since the café has a seating capacity of only 18 people, the unexpected arrival of a group of 20 caused disruptions, leading them to turn away other customers.
The coffee shop clarified that if they had been informed in advance about the large gathering, they could have made proper arrangements to accommodate everyone comfortably. Instead, the group arrived in small batches, making it difficult to anticipate the number of guests.
They also addressed concerns about incomplete orders, stating that CCTV footage confirmed all items had been served. Additionally, they denied ever asking the group to leave but mentioned that after several hours, they needed to know how much longer the guests planned to stay so they could manage space for other customers.
The café expressed frustration over receiving negative reviews without proper context, emphasizing that small businesses often suffer from one-sided complaints. Despite the incident, they remain open to constructive feedback and are committed to learning from the experience while continuing to improve their service.
In a previous report, a lady customer shocked after being charged P800 for parking fee at coffee shop
The post has a caption:
“it costs nothing to be kind”
The social media users expressed their reactions to the post:
