Customer Disappointed After Being Denied Ketchup for Purchased Burger at Fast-Food Chain

Lady Customer Expresses Dismay After Being Denied Ketchup for Purchased Burger

A lady customer expressed her frustration after a fast-food restaurant allegedly refused to provide her with ketchup for her purchased burger.

Recently, Lorinda de Guzman, a Facebook user, shared her experience with a well-known fast-food chain. The post quickly circulated on social media and garnered various reactions from the online community.

In her post, Lorinda recounted her visit to Jollibee Circumferential in Antipolo, driven by hunger. She passed by Jollibee Circumferential Antipolo and bought a burger to fill her stomach.


Guzman asked for ketchup but the crew refused to do so since it was already inside the burger. The cashier explained that they only provide ketchup for french fries.

The lady customer was very disappointed because she couldn’t find or taste any ketchup on her burger.

The social media users expressed their reactions to the post: Some netizens expressed empathy with Lorinda’s disappointment, sharing similar experiences of not receiving condiments with their orders.


Others defended the fast-food chain, suggesting that the policy might be in place to reduce waste or that ketchup packets are often provided upon request.

The issue raised questions about the condiment policies of fast-food chains and customer expectations. While some customers expect condiments like ketchup to be readily available with their orders, others believe it’s the responsibility of the customer to request these extras.

Here is the full post:

Napadaan Ako sa Jollibee Circumferential Antipolo…Gutom Kasi talaga Ako

Napapatanong lang Ako….talaga Po baba Hindi nag bibigay ng catsup sa Jollibee kahit 3 burger with cheese Ang binili ko….sabi ng cashier….sa french fries lang daw sila nag binigay…

Me:Ganoon? .pero gusto ko ng burger na may catsup….

Cashier: di na Po kami nag bibigay ng catsup Kasi Meron na Po sa LOOB yan…

Me: Talaga ha…

Eto kinakain ko na Ang burger….very disappointed Ako…Kasi paubos na Wala pa din Ako Makita at malasahan na catsup….”

In a similar story, siblings share hard-earned money for burger, receive treat from kind customer

The social media users expressed their reactions to the post:

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