List of Top Call Center Companies in the Philippines & their Company Backgrounds
CALL CENTER PHILIPPINES – Here are the top call center companies in the country and their profiles and backgrounds.
Sky-rise buildings in the Philippines keep on emerging as more and more call centers are making their spaces in the country. Undeniably, a huge part of the Filipino populace work in these BPO firms.
It is the BPO companies in the country which usually hire massive applicants most especially in preparation for the peak seasons abroad. However, truth be told that working in a call center is also considered as one of the most-tiring jobs that give you a different body clock.
Based on an article on Outsource Accelerator, here are the top call center companies in the Philippines:
1. Concentrix
This call center company was founded in 2006 and it has built a name in marketing, IT, and customer service industry. It merged with Convergys in 2019 which greatly expanded its global talent base.
2. VXI Global
One of the top United States (U.S.) telemarketing companies in the Philippines is the VXI Global which has more than 10,000 employees in the country. It was in 1998 when it started in the country and its coverage massively grew — now encompassing support and call center services.
3. Teleperformance
Also one of the most popular call center companies in the Philippines is the Teleperformance. It has over 160 markets worldwide and its speedy and consistent growth is credited to its investment in research and development regarding the needs of its customers.
4. TeleTech
Also a prominent BPO company in the country is TeleTech which is one of the oldest BPO firms in the world. It had its first branch in the country in 2002 with call center and management consulting services offers.
5. Sutherland Global Services
Based on the article, the Sutherland Global Services was founded in 1986. It is a popular entity among companies that provide process transformations that apply the Six-sigma methods in its operations.
6. Sitel
One of the biggest customer service organizations worldwide is the Sitel. It also acquired Skyes to expand its offers and be the provider of more competent CX solutions worldwide.
7. Telus
In 2001, this BPI company started with only 50 employees. Now, it has more than 25,000 employees around the world. Some of the employees are working in their branches in Pasig, Taguig, Makati, and Quezon City.
8. SixEleven
The Six Eleven Global Teleservices or also popularly called the SixEleven is one of the oldest call center companies outside the capital Manila. It is in the BPO service for more than 15 years already.
9. TaskUs
The 9th in the list is the TaskUs which is known as the country’s first unicorn. It rose to a USD2.8 billion value after Blacstone invested in it. It also went public under NASDAQ of New York.
10. IBM Solutions Delivery
Based on the article, the IBM Solutions Delivery is one of the oldest BPO companies in the Philippines. The firm’s primary offers include software development, IT, and customer and technical support services.
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