Cebu Pacific Finally Reacts To Albie Casiño’s Post Calling Them As The “Worst Airline”
Cebu Pacific has finally responded to Albie Casiño’s post over the airline’s alleged massive service and accusation of being the worst airline.
Previously, the Filipino actor Albie Casiño has expressed his disappointment to Cebu Pacific’s cancellation of flights on his Instagram account.
The young actor lambasted the airline’s massive service failure for failing to provide the refunds, meals, and accommodation to the passengers affected by the flight cancellations.
Recently, the airline company has finally reacted to the statement of the celebrity and explained their side regarding the issues and controversies surrounding them.
Charo Lagamon, the Director for Corporate Communications of Cebu Pacific explained that the cancellation of flights was a pre-emptive measure to secure the safety of the passengers.
Lagamon clarified the flights were postponed because of the bad weather and they only wanted to ensure the safety of their passengers.
“We felt that it was for the safety of the passengers to postpone the flight because of the bad weather, that move was meant for safety, we don’t like canceling flights as well,” Lagamon said quoted by Inquirer.
Cebu Pac has issued an apology to the 24-year-old actor for the inconvenience and explaining that the airline has no control over the weather disturbance.
The airline company also explained that air passengers could get a full refund of their ticket cost, but clarified that the hotel accommodations were not covered and weather disturbances are not accounted as airline’s fault.
What can you say about this? Just feel free to leave your comments and reactions to this article.
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A weather disturbance is nature’s act. Stop blaming the airline for this.
The cebupacificair till now has not been refunded my airticket which not confirmed flight during the time i buy ticket on line. I submitted a dispute form but until now since march 2017 which is almost a year now has not been acted. This is the problem with the cebupacificair that once they got your money it is difficult for them to return or refund the money. I am appealing to the director or manager or supervisor to please look into it and make action. I am not celebrity so maybe i might no be heard.
Don’t be cheap and get your reputation go down the drain. You spend millions in advertising and be drag down by being penny wise pound foolish. How often does this occur? Minimal and yet your management team choose not to advise you the long term effects of being cheap. They do what you want them to do not what is the best interest for the organization. I highly recommend that you fire the whole team or down grade them to middle management position as they are not worth sitting in the position to please you and drag down the reputation of the organization that you so tirelessly try to build up. You wont go wrong by firing or downgrade the team to middle management. OK sir.
My two cent worth of advice!!
one bad experience/situation should not define whether that airline is the best or the worst. had a good flight with CebuPac last month. no delays and had a smooth flight. and if this is not your first bad experience, choose another airline from now on 🙂
A 24year old actor’s complaint should not have been given the media coverage it received. He is no more important than any other p(removed)enger. And if he would have read the disclaimers on his ticket he would have discovered that weather related issues are not covered by ANY airline. Every customer has an equal opportunity to purchase travel insurance to cover the cost of accommodations in the event of a flight cancellation. Moreover, all airlines will reschedule a flight or offer a refund or a credit for a future flight. The actor is arrogant and self centered to think his opinion deserves more attention than others. But, after all…he is an actor and like so many actors he is confusing role playing with the real world.
Like a dog without a bone and an actor out of role he is confusing acting with the real world. Had he read the disclaimers on his ticket he would have discovered that weather related issues are not covered by ANY airline. Every p(removed)enger has equal opportunity to purchase travel insurance to cover the cost of accommodations in the event of a flight cancellation. His opinion should have never received the media coverage it received, because in the final (removed)ysis…he is no more important than any other p(removed)enger.