This is a Refund Request Letter Sample you may use as a guide.
REFUND REQUEST LETTER SAMPLE – Here are some important tips and guidelines to write a formal refund request letter about purchased products.
If you are a dissatisfied client or customer, you have the right to express your thoughts such as the need to have a refund through a written letter made formally. If the products or services fail to meet the requirements specified or expectations, you can reach out to the company that delivered the services or goods.
This type of letter is one way to notify the company for further improvement of their services and for both parties to be in an agreement.
Here are some tips and guides:
- Specifically indicate the goods or services you are requesting a refund
- The sincere reason why you are requesting a refund
- State the amount you wish to be refunded
- Details of the transaction such as dates and place of delivery
- Be brief and straight to the point
- Be formal, polite, and professional
- Attach documents that are necessary
Check out a sample refund request letter below:
Sofia Samson
Blk 8, Texas Village
Marikina City
October 8, 2001
G&J Phone Accessories Store
Pasig City
To whom it may concern:
I am Sofia Samson and I am writing this letter to you regarding the Vivo V20 SE that I ordered from your company. I am sad to inform you that the product has defects and it did not meet the performance and quality I expected.
The gadget became blurry and has two black lines at the upper part of it. It also became dysfunctional and the screen cannot be touched. Therefore I wish to request for a refund of Php 13,999.00 for the purchase we made from another company.
Enclosed to this are the delivery note and other support documents for reference. We have also shipped back the item.
Please do know that you have never disappointed me in the past and I would like to maintain our good business relationship. Kindly honor the refund request so that we can close this transaction.
Sincerely,
(signature)
Sofia Samson
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