Lady Passenger Criticizes Popular Airline for Her Unfortunate Experience
A lady passenger has expressed her disappointment over her unfortunate experience with a popular airline.
Recently, Jussel Moral, a Facebook user, shared her frustrating experience with Cebu Pacific Air. The incident shows the issues passengers sometimes face with airline services. The post garnered various reactions from the netizens.
The lady passenger’s struggle began on July 13, 2024, when she was traveling from Japan to Manila. Upon arriving at Manila Airport well in advance of her connecting flight, she encountered a series of issues that led to distress.
Despite arriving early and checking the boarding area for her 5 a.m. flight, she found confusion regarding her gate, which was listed as “Gate 0″—a gate that didn’t exist.
Her troubles escalated when, after repeatedly checking the flight status, the gate suddenly closed. With her baggage weighing 123 kg and no immediate solution in sight, Jussel was informed that she needed to rebook her flight and pay again for her checked baggage.
This situation was particularly frustrating because she had already paid for her baggage in Japan.
The passenger’s frustration grew as she was told to purchase another ticket, which led to her feeling trapped without access to her ATM card or sufficient funds. She was also distressed by the lack of assistance from the airline staff, who she felt were unhelpful and dismissive.
According to her post, there were no staff members available to help with her baggage or provide clear guidance during this stressful time.
The situation was worsened by the delays on her next flight, leaving her exhausted and emotionally drained. The only apology she received was a brief “sorry for the inconvenience,” which she found inappropriate given the distress and financial burden she endured.
In a previous post, a lady passenger suddenly collapses, falls onto train tracks
The social media users expressed their reactions to the post:
