Motorcycle Taxi Rider Criticized for Cancelling Booking Over Lack of Tip
A motorcycle taxi rider faces criticism after canceling a booking due to the commuter’s purported failure to provide a tip.
Recently, a member of the Facebook page “MOVE IT Riders and Passengers GROUP” shared his conversation with a Move It rider who canceled their booking allegedly because no tip was given.
The post quickly went viral and elicited reactions from netizens discussing the issue of tipping practices in ride-hailing services.
According to the complainant, the rider opted to cancel the booking after the commuter failed to offer a tip. This action was criticized for inconveniencing the passenger, particularly due to the 30-minute wait period for Move It to release the hold on the commuter’s GCash account.
The post further questioned why riders felt entitled to receive tips, pointing out Move It’s standard fares and suggesting that riders should not dictate whether passengers add tips or not.
The passenger urges others who have experienced similar situations to report the booking ID and provide screenshots of their conversations to prevent such behavior from riders in the future.
It also emphasizes the auto-accept feature used by some riders, which automatically accepts bookings but can lead to cancellations if the rider decides the trip is not favorable.
This practice was criticized for disadvantaging passengers with limited funds and time, as they may face delays in securing a ride due to the extended hold periods on payment platforms.
In a similar story, a motorcycle rider criticized for playing ‘scatter’ while driving
Here is the full post:
“Wala lang binigay na tip, nagc-cancel na. Perwisyo pa dala sa tao kasi 30 minutes bago tanggalin ni moveit yung hold sa gcash. May sariling fares si moveit at yun yung sinang-ayunan niyo pero bakit kayo yung magd-desisyon kung mag-add tip yung pasahero o hindi? Nagsabi pa na kung pwede tapos kapag hinindian, ic-cancel.
Kung sino man maka-ranas ng ganito tulad ko, i-report niyo yung booking ID at screenshot ng usapan niyo para hindi abusado. Maga-auto accept auto-accept tapos kapag hindi trip yung book, ic-cancel. Edi sana hindi na lang kayo nag-auto accept para napilian niyo yung trip niyo na booking. Kawawa yung mga taong sapat lang yung perang meron sila at oras na nauubos sa kaka-hold ng move-it sa gcash for over 30 minutes.“
The social media users expressed their reactions to the post:
