Lady Customer Expresses Dismay Over Local Store’s Poor Service Quality
A lady customer lambasted a local store for poor service quality, reiterating, “almost 2hrs na daw nag aantay ung iba.”
Poor quality service refers to a substandard level of service provided by a business or organization to its customers or clients. It surrounds various aspects of customer interactions, including responsiveness, professionalism, efficiency, and effectiveness in meeting customer needs and expectations.
Recently, Jeaneth Odal Sison, a Facebook user, voiced her frustration over the poor service of a local store. The post immediately spread like wildfire online and elicited reactions from the internet users.
In her post, Jeaneth called out a specific branch in Kawit for its unacceptable service. She recounted her disappointing experience of having to wait until 5 p.m. just to purchase their famous halo-halo.
Despite arriving around 4 p.m., she endured the scorching heat while patiently queuing up, only to be met with one delay after another.
Firstly, she was informed that they were waiting for ice, then they claimed to be waiting for the ube, which was supposedly still en route from Gentri. Other customers shared similar stories of waiting for nearly two hours, with some even cancelling their orders due to the delay.
In another story, a disappointed customer raises concerns over undersized fried chicken: “wala bang mas maliit pa dito?”
Sison also emphasizes the plight of Grab riders who also had to endure the lengthy wait, only to have their customers cancel their orders.
The lady customer expressed dismay at the store’s excuse that they only had one flavor of halo-halo available, which further irked customers as they were offered ube despite the absence of essential ingredients like ice.
Here is the full post:
“Shout out sayo Manong Barb’s”
Nakakainis ung branch nyo dito sa kawit bakit kailangan pag antayin ung customer ng 5pm
para makabili ng halo halo nyo ang layo pa nag pinanggalingan ko para lang makabili 4pm something ako dumating nakipila kahit mainit
Ang unang dahilan nyo nag aantay ng yelo pangalawang dahilan inaantay ung ube nasa gentri pa “pangatlong dahilan paantay antay pa. nasa gentri pa “din” daw ung delivery my god gano ba kalayo ung branch ng gentri at kawit para hindi madeliver?
ung ibang mga customer na kasabay ko dito almost 2hrs na daw nag aantay ung iba almost 1hr na hindi tama ito eh. Ung mga grab kawawa naman ang tagal din nag antay ang ending nag canceld na si customer nya sa tagal ng inaantay tsaka nyo lang sasabihin na iisang flavor lang pala ng halo halo nyo at ung ayaw pa ng customer nya dahil ang available na meron kayo ay ube lang at kung anu pa ung available na pwede nyong ibenta kulang naman ng ingredients dahil walang yelo at walang ube nag papatawa kayo eh noh?
The social media users expressed their reactions, with some sharing their own similar experiences and others expressing sympathy for those affected by the store’s incompetence.
