Female Customer Shares Unpleasant Experience at Popular Fast-Food Chain
A female customer lambasted a branch of a popular fast-food chain in Sorsogon due to its poor quality service.
A Facebook user named Arabele Tolentino Banaag expressed her disappointment over what she perceived as poor service at the Mang Inasal, Sorsogon Sirangan Branch. The post garnered various reactions from the online community.
Banaag detailed her visit to Mang Inasal, explaining that she and her co-workers decided to dine there due to an ongoing anniversary promotion. Despite the large crowd and the promised one-hour wait, they patiently stood in line.
However, frustration set in when she noticed that the table next to them received their order before hers, even though they placed their orders at the same time with identical items.
Arabele’s concerns escalated when she observed that other customers seated nearby also received their orders while hers was still pending. She decided to approach the dispatching area to follow up on their order.
To her disappointment, the crew seemed to have overlooked their order and had to borrow their receipt to confirm the details.
The female customer pointed out that, based on her previous experience working in the service industry, the staff should have retained a copy of the receipt to cross-check and avoid such situations.
Despite the inconvenience, she and her companions remained patient due to the massive number of customers.
The situation worsened when their order was finally called, but some items were missing. Arabele discovered that the crew had taken their receipt without informing them, and the crew seemed unprepared to address the issue quickly.
The customer gets a less than satisfactory response upon inquiring about the missing items. Her disappointment worsened when she received her order, only to find that the 16oz drink she ordered appeared to be less than half-filled.
Questioning the crew about the portion size, Banaag was informed that they ran out of larger containers and chose to serve a smaller portion. Arabele felt that the staff assumed they were trying to take advantage of the situation.
The dissatisfied woman emphasized the lack of initiative from the staff in handling the situation. Instead of searching for their order in the transaction history, the staff seemed indifferent to the customer’s concerns.
Arabele concluded her post by expressing her disappointment and noting that it was her first time trying crema de leche, but the experience left a bitter taste.
The social media users expressed their reactions to the post:
