Japanese Restaurant Sends Legal Letter, Threatens to Sue Customer for a Bad Review
An unsatisfied customer received a legal letter and was threatened to be sued by a Japanese restaurant for leaving a bad review online.
In a Facebook post of Gladys Chi Mun, the netizen who leaves bad review to a restaurant, JyuJyu-Tei by Nihon Shoku, apologized after she received a cease-and-desist letter threathenig her with legal action if she refuses to take down her post.
In her post, she apologizes to the restaurant and to the public for sharing bad her bad review online. She also apologizes for thinking customers had always the right to voice out.
“I am sorry that I have posted my opinion to the public because I thought we have consumer rights and voicing rights. I am sorry that this caused any inconvenience to your store but this is basically my opinion,” she writes.
According to the article of World of Buz, Gladys and her boyfriend visited Nihon Shoku for her boyfriend’s younger brother’s birthday with family and friends for a discount on the restaurant’s buffet. However, they leave the restaurant unsatisfied.
In her original Google review for the restaurant, Gladys commented that the restaurant’s food was not worth its expensive price and that their non-fresh seafood had caused her friend allergies.
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The management then responded to her complaints. The restaurant owner merely said that they had tried their own seafood and it had tasted alright to them– completely disregarding her feedback as a result.
The cease-and-desist letter explains that Gladys is being sued because her online reviews were highly defamatory of Nihon Shoku and have caused damage to their reputation as a restaurant.
The letter asks her to remove her existing post, post a public apology for what she said and she paid them a reasonable amount for the damages done to their reputation as a result of her posts to prevent any further legal action from being taken.
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