For defective or insufficient product, here’s an Apology Letter Sample you can use as guide.
APOLOGY LETTER SAMPLE – Here’s a sample apology letter you can copy or make as guide when writing to a customer who received defective product from your company.
In some circumstances and at some point, you might need to apologize for errors you have committed. This is most especially in times of a mistake you did for a customer of your business. And in this situation, what you will need is an apology letter and below is a sample letter which you can use as a guide.
Format to make an apology letter:
[Date]
Dear [Name of Customer]:
[Body of Letter containing details of concern]
Sincerely,
[Your signature]
[Your name]
Check out a sample letter below about an apology due to defective or insufficient product:
January 30, 2019
Dear Mr. Nomer Baldivino:
Thank you for contacting us about your defective Femme Lamp. We are very sorry that the product you received didn’t function as to how it should be. We apologize for such inconvenience. We fully understand your frustration and disappointment over the defective product sent to you.
We assure our customers that the products have gone through several quality control checks before it will be delivered. However, this one slipped past through the process.
A new Femme Lamp has already been shipped to your address which will arrive in 4 to 7 business days. Rest assured that the new product sent to you has already went under quality measure. A box also got included in the package which you can use to return the defective product once you receive the new one.
We are also giving you a 10% off to any product you will purchase with us to make up for the inconvenience. We are regretful that this has to happen and we are sorry that it didn’t meet your expectation.
Thank you for bringing this kind of issue to our attention. For any concerns you have, you can contact us at 434-5748 or via email [email protected].
Sincerely,
(signature)
Jim Perrera
Manager, YT Appliances Store
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