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Google Finds New BPO, Shifting Business To Fresh Partner Following Sykes Issue

GOOGLE FINDS NEW BPO – Google Philippines is set to “shift” its business to another Business Processing Outsourcing (BPO) partner following an online scam issue.

Recently, employees of BPO company, Sykes, were caught participating in an online scam. Because of this, Google reportedly said it would end its affiliation with the company.

However, based on an article from ABS-CBN, the tech giant did not elaborate on its decisions. Furthermore, Google also neither confirmed nor denied the reason for the sudden shift in business.

Google Finds New BPO After Sykes Online Scam Issue
Image from: UnGeek

Still, some people within the industry found the timing to be conveniently aligned with the current issue. As per the article, Sykes told ABS-CBN:

We are constantly assessing our business needs and have decided to shift this business to another vendor in the Philippines

One of the local arms of Sykes based off Cebu City had three employees who stole and converted more than P60 million worth of Google online gift cards into the crypto currency, bitcoin, over a period of time.

There were also reports that the company fired 300 of its employees following news of the scam. But, Sykes denied the claims, asserting that those who were laid off were not directly connected to the online scam. Instead, the company said that those who were not a part of the scam were reassigned to different programs.

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