Globe Telecom, one of the Philippines largest telecommunications company released an official statement on Wednesday, December 11, 2013 regarding the P3-million billing statement to one of its postpaid customers.
According to a news report from ABS-CBN, Globe said it has “reversed the charges to reflect the correct amount” in the billing statement of Elmer de Guzman, the Facebook user who posted the screenshot of his P3-million phone bill online which gone viral.
Globe Telecom explains what caused the “bill shock” by stating the following:
“We acknowledge that Mr. de Guzman did enroll in the Bridge DataRoam Unlimited promo last November 10, 2013. By enrolling in the promo, the subscriber would not have to pay the regular rate of P2.51 per kilobyte of data. Based on our record, the subscriber data usage was at 11,139,210 KB which would amount to more than P3 million inclusive of surcharges and VAT.”
“Unfortunately, based on our initial findings, the system did not apply the correct zero rate for promos on the data usage which inadvertently caused the bill shock.” Globe stated.
Globe (–foul word(s) removed–)ured its subscribers that what happened to Elmer de Guzman is “an isolated case,” the company is taking proactive step to investigate if there are similar instances in areas other than the UAE where the BDU Roaming promo is being offered.
The photo of Elmer de Guzman’s billing statement from Globe have gone viral for the past few days after it was posted and shared on his Facebook account and reported by various blogs in the Philippines.