The viral post made by Facebook user Jay Bee, prompted the country’s largest and most popular fast food chain, Jollibee to issue an official statement that it does not charge its delivery riders for orders that arrive late to customers.
According to Arline Adeva, PR director at Jollibee Philippines, said in a statement that “it has never been Jollibee’s policy to charge the gift certificates issued to customers as goodwill for late delivery against our riders’ salaries.”
During the past few days, a Jollibee customer, only identified as certain “Jay Bee,” became famous online but earned the ire of netizens after he boasted on Facebook that he used dubious ways to get P200 worth of gift certificates that the fast food chain offers, if a delivery arrives late.
The customer revealed on his Facebook timeline that he pretended not to hear the receptionist calling him, and by the time the delivery rider arrived at his unit, the order was technically late. The customer said he only paid P66 for his order of burger, spaghetti, fries, and sundae.
Although the fast food chain, Jollibee neither confirmed nor denied that the incident happened, but Adeva clarified that Jollibee’s delivery guarantee time ends once the rider arrives at the lobby.
