Content Creator Praises Fast-Food Crew for Refusing to Serve Plain Box
A content creator praised a fast-food crew member for showing dedication to the company’s branding by refusing to serve a plain box.
Recently, Raí Ne, a Facebook user, shared her experience at a Jollibee branch, praising a crew member for showing dedication to her job. The post garnered various reactions from the online community.
The customer recounted how he ordered a two-piece spicy Chickenjoy. As he watched his order being prepared, he noticed that the cashier received a plain brown box from the kitchen staff. It was missing the Jollibee logo, which caught the attention of the kitchen crew.
They joked about it and pointed out that the box had no branding. Without hesitation, the service crew refused to serve the plain box and sent it back to be replaced. While the customer didn’t personally mind the packaging, he was impressed by how the crew member stood by the company’s standards.
Even for something as simple as a take-out box, the employee made sure to uphold Jollibee’s branding and professionalism. The small but significant act showed the company’s strong training and attention to detail.
Whether it was because of proper training or the employee’s own initiative, the decision to reject the unbranded box showed dedication to maintaining Jollibee’s image.
In another post, a mom shares photos of children’s delightful time at Jollibee: “napakasimple lang naman ng hiling nila”
Here is the full post:
“Eh di wag mo i-serve!” A word that get the customer attention to the crew
Jollibee doing business, training, and branding right. I ordered a 2-piece spicy chickenjoy. I watched as the service crew / cashier person was getting my order from the warmer. She was handed by the kitchen staff the usual chicken take-out box, but it looked like it was inverted since it was just plain brown without any jollibee labels. So the kitchen staff jokingly said, it’s inverted. The service crew inverted the box, but then it was still plain brown on the other side. The kitchen staff laughed out loud and said, “Hahaha! It has no label!” amused that it was a rare occurrence for such a thing to happen.
“Eh di wag mo i-serve!”, the service crew shouted back as a she pushed the box back through the warmer for the kitchen staff to replace. I was amazed at this, because, obviously, I don’t care about the box. I only wanted the chicken inside. But somehow, this service crew made the right call. It wasn’t up to the standard, so it should not be served.
Perhaps Jollibee has very good training for their people, or perhaps the service crew was very discerning, or perhaps both. Whatever it is, Jollibee kept their standards, and upheld their branding. Every business must do the same. Be attentive to the details. In this case, be like Jollibee.”
The social media users expressed their reactions to the post:
