Female Customer Reminds Everyone to Always Check Their Receipts After Cashier’s Mistake
A female customer shared her experience at a grocery store where the cashier reportedly made an error while scanning her purchased items.
Recently, April Montrae De Roxas-Elento, a Facebook user, recounted how a cashier accidentally overcharged her for an item. The post garnered various reactions from the online community.
While shopping, she was surprised to see her total bill reach over P4,900. She proceeded with her payment using a credit card but felt something was off. As she transferred her groceries, she glanced at the receipt and noticed that a strawberry-flavored wine had been scanned 24 times instead of just once. This resulted in an excess charge of P2,700.
Elento calmly pointed out the error to the cashier, who, along with a colleague, looked visibly worried. Instead of getting upset, she chose to stay patient. She stood aside and allowed them to finish assisting the other customers before they sought help from their senior staff.
The situation took a little longer to resolve since the excess charge was made via credit card, which could not be voided immediately. The store initially considered refunding her in cash. However, she decided to wait for further instructions from the management.
April reflected on how she would have reacted differently in the past, getting frustrated and angry over the mistake. However, with experience and maturity, she has learned to handle situations with more patience and understanding.
As a frontliner herself, she recognized that everyone makes mistakes, including cashiers who deal with countless transactions daily.
The female customer advises the public to always check the receipt and the cashier’s monitor to ensure accuracy. She choose kindness and patience in such situations to resolve issues smoothly without tension.
Here is the full post:
“Share ko lang..
Ugaliin nating magcheck ng resibo at specially yung monitor ng cashier.
Ito na nga..
medyo nagtaka naman ako bakit 4900plus ung napamili ko.. pero binyadan kopadin using may credit card.
habang naglilipat ako ng pinamili ko, abat ung strawberry flavor na wine ay napunch ng 24 times..dapat isa lang..
ang nasabi kona lang ay
Kuya, kaya pala anlaki..subra napunch mo.
ayowwwnnn problemado ung dalwang kahera.
Pero dinako dumagdag sa alalahanin nilang dalawa. Chill lang ako sa gilid..kahit masakit na likod ko sa pagtayo..tinapos muna nila mga nakapila bago magtatawag sa knilang mga heads at senior staff.
My old self(magagalit at magwawadang naku nito)
kaya lang, naisip kung ilagay muna ang sarili ko sa katayuan ng cashier. Isa akong frontliner at nagkakamali din gaya nila. 2700 ang subra sa napunch ng cashier, tapos credit card ang gamit ko..dipa nila mavoid agad agad.balak na sana nilang bayadan ako ng cash. Pero naghintay padin ako sa sasabihin ng mga head nila.
Paalala: Laging piliin ang kababang loob. Wag ng magalit dahil tataas lang ang presyon ma ospital pa tayo.
Nakauwe ako ng maayos.Hindi nagalit. At sa isang banda, nasolve ang problem without tention sa part ng cashier.
Subra silang Thankful, sabi nila buti nalang iba si mam..kundi
In this kind of situation, dati magwawasang ako at gang sa makauwe ay high blood ako. Pero wala naman magndang naitulong.
Ito ang epekto sakin ng pag edad,paglawak ng pang unawa..(i’m 32 )
Godbless us mga kasari.”
In a previous post, a woman calls out customer for complaining about mini capybara order
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