Concerned Netizen Shares Funny Experience After Calling Internet Provider, Talks to Fellow Customers Instead of Support Agent
A concerned netizen shared a humorous yet disappointing experience when calling his internet service provider.
Recently, the Reddit user, under the handle Ok_Atmosphere7609, shared his story of accidentally talking to fellow customers instead of a customer service representative. The post garnered various reactions from the online community.
The user called Converge’s hotline, hoping to get help with an issue, but after waiting for about 10 minutes, someone finally picked up the phone. To his surprise, the person on the other end wasn’t a support agent, but another customer.
The caller thought they had reached a representative and was confused when the other customer mentioned they had no internet connection as well. It quickly became clear that the two were both customers struggling with the same issue.
The conversation went from confusing to funny when a third person joined in, saying they were also experiencing an internet outage. All three customers were now chatting with each other, joking about the strange situation and how they all thought they were speaking with a customer service representative.
The user joking about how the situation felt like Converge was “leveling up” in confusion.
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Here is the full post:
“Called converge, kapwa customers nakausap ko hahaha laptrip
Called converge click to call today, after 10min, may sumagot, sabi nya wala daw sila internet, kala ko customer service agent sya na wala sila internet to access my account, aba mya mya sabi nya nagbayad na daw sya ng bill, sabi ko teka customer ka ba? Oo daw sabi ko gagi customer tayo pareho hahahaha
Maya maya may isa pang nag hhello, wala daw sya internet, tatlo na kaming customer na nagusap usap hahaha
Next level pang gagago na ang converge hahahaha”
The social media users expressed their reactions to the post:
