Balay Dako Issues Official Statement to Alleged Discrimination Against Customer’s Aspin Dog
BALAY DAKO – The controversial pet-friendly restaurant has spoken out regarding an issue of alleged discrimination against a customer’s Aspin dog.
Over the past few days, Balay Dako, a restaurant located in Tagaytay City becomes a controversial topic on social media for allegedly banning Aspin from the establishment. The issue elicited various reactions from the netizens.
The controversy began when a customer, Lara Antonio, shared her experience on Facebook after being denied entry with her Aspin, Yoda, due to the dog’s weight.
The female customer expressed disappointment, stating that the restaurant had unclear pet guidelines and seemed to favor certain breeds over Aspins. Despite Yoda being considered a medium-sized dog, the restaurant enforced a rule that only dogs under 15 kg were allowed, a detail not posted on their website or social media.
Lara also pointed out that larger breeds, such as Labradors, were allowed in, making her feel that her dog was being unfairly treated.
On September 9, 2024 (Monday), Balay Dako issued a public apology following the online backlash, acknowledging the misunderstanding surrounding their pet policy. They stated that while they aim to be a pet-friendly establishment, they must also consider factors such as space and safety for all guests.
The restaurant assured customers that they are reviewing their pet policy to make it clearer and more inclusive.
Balay Dako also promised to better train their staff in properly implementing the policies to avoid further confusion. They expressed gratitude for their customers’ patience and support, reassuring everyone that they are working toward creating a welcoming environment for all pets and guests.
In a previous report, a customer disappointed w/ pet-friendly restaurant for denying entry to aspin dog
The restaurant hopes that the incident will not discourage customers from visiting as they continue improving their policies for a more inclusive and enjoyable dining experience.
The social media users expressed their reactions to the post:
