Journalist Expresses Gratitude to Airline Station Loader for Outstanding Customer Service
PHILIPPINE AIRLINES – A journalist praised and admired an airline station loader for providing outstanding customer service.
Recently, SalveSays, a Facebook user, shared her positive experience with a well-known airline, focusing on the exceptional assistance provided by a loader named Jesley. The post garnered various reactions from the online community.
The lady passenger encountered a problem with her check-in luggage. She had two bottles of Palawan honey that needed to be adjusted for pressure changes on the plane.
Unsure of how to handle the situation, she faced the challenge of making a small hole in the bottles while checking in her luggage. Feeling stressed and confused, she struggled to manage the task.
Jesley, noticing her frustration, stepped in to help. He immediately took action by finding a pair of scissors to make the necessary holes in the bottles. He then provided a small box to keep the bottles upright and suggested using packing tape to secure everything properly.
The loader even went the extra mile by wrapping the box with tape and adding a handle, ensuring it was easy to carry.
In another post, a lady passenger expresses dismay over unfortunate experience w/ popular airline
Salve was impressed by how quickly and effectively Jesley addressed the problem. His thoughtful and efficient service made a huge difference, showing what excellent customer service is all about.
The post not only portrays Jesley’s outstanding service but also points out the impact of going above and beyond in customer care. The uploader concluded her post with a note of gratitude, hoping that the airport employee would be well-recognized for his exceptional work.
PAL noticed her post and left a comment: “Hi, SalveSays. We appreciate you for taking the time to share this story. We are beyond thrilled to hear about the exceptional service Jesley provided. It’s team members like him who truly embody the spirit of Philippine Airlines, going above and beyond to ensure our passengers have a seamless and pleasant journey. We’ll make sure he gets the recognition he deserves for his efforts and is commended for his actions.”
The social media users expressed their reactions to the post:
