J&T Express Finally Reacts Over Employees Mishandling Parcels on Viral Video
J&T Express has finally released an official statement after the video of some personnel mishandling parcels elicits comments online.
Earlier, the video footage of several J&T Express employees mishandling parcels goes viral and garnered criticisms from the online community. The personnel is carelessly throwing the packages into the delivery truck.
The irresponsible action of some employees may cause damage to several items. There are already some customers who were already complaining about receiving damaged items after the delivery.
The online community expressed their fury and disappointment towards the irresponsible employees of the courier company.
Recently, the courier company has finally released an official statement after receiving a massive amount of complaints online due to the viral video of employees mishandling parcels. The statement earns reactions from the netizens.
Read Also: J&T Express Employees Caught on Camera Mishandling Parcels
The firm explained that it was an isolated case and reiterated that the management would not tolerate such acts. The company explained that they are following strict protocols and ensuring that the items are properly handled.
J&T also said that they have already identified the employees involved in the video and they will be penalized.
Here is the full post:
“We have received complaints on the mishandling of parcels as shown in a viral video, circulating on social media. We would like to reiterate that we do not tolerate such acts and behavior, and we humbly take responsibility for this incident.
We would also like to assure the public that this is an isolated case. All of our facilities, including our branches and warehouses across the country, are under 24/7 monitoring. We also follow strict protocols in handling the shipments and ensure that these are handled with proper care.
We have already identified all the involved personnel in the video. Proper sanctions will be given to them accordingly.
We thank all individuals, especially our customers and employees, for their continuous and trust and support. As a way of showing our gratitude, we are planning to provide incentives for such actions.”
The social media users expressed their reactions to the statement:
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