PLDT Customer Care Employee’s Behavior Elicits Rant From Jasmine Curtis
JASMIN CURTIS – Kapuso actress Jasmine Curtis-Smith posted a rant about the behavior of a PLDT customer care employee on social media.
Just like the ordinary people, there are also times when celebrities face inevitable concerns such as poor internet connection. There are also cases when they have to be the one to call for its solution like what happened to Jasmine Curtis-Smith.
The Baka Bukas actress, through a series of social media posts, claimed that her internet and phone do not work so she called the telecommunications company Philippine Long Distance Telephone Company or PLDT for assistance.
However, based on the posts of the actress, Jasmine Curtis-Smith was disappointed by the behavior of the PLDT customer care employee. She took to the social media a rant about such alleged behavior.
https://www.instagram.com/p/Bja4rv6HzKn/?hl=en&taken-by=jascurtissmith
Jasmine Curtis-Smith claimed that the PLDT customer care employee announced to the other employees in the office that she is on the phone. The actress raised a question confirming that it is an act of disclosing the customer’s private information.
According to her, she asked the name of the employee who is Austin. However, the employee allegedly declined to give his last name. The actress stressed that the employee shouted her complete name in the office.
https://www.instagram.com/p/BdsBR9iHwpx/?hl=en&taken-by=jascurtissmith
Jasmine Curtis-Smith stressed that she has promised herself not to rant on social media but she believes that it should not be kept to herself.
The actress expressed that the incident showed how “unprofessional” the employees can be while the problem is not yet solved. Here is the series of posts of the actress on Twitter:
So I called @PLDT_Cares for assistance this morning. After 15 mins of waiting for someone to answer my question, someone picks up says the formulated greeting, then just as I’m about to reply I hear in the background “JASMINE CURTIS IN THE HOUSE”. Pinagsisigawan pala ang customer
— Jasmine (@jascurtissmith) September 23, 2018
name sa mga ka office pag private customer service call? Hindi ba that’s disclosing the private and paying customer na to your other employees? Anyway. So I asked for the name of the employee who answered my call. He said his name is AUSTIN when I asked for his last name BAWAL
— Jasmine (@jascurtissmith) September 23, 2018
DAW idisclose kasi privacy na nila yun as staff. Pero ako, as a PAYING customer of @pldt @PLDTHome (hindi naman ako sponsored or nagpapa VIP customer care if ther is even such a thing), pwede nila pag usapan between employees? Complete name and hindi lang sa katabi, isisigaw pa
— Jasmine (@jascurtissmith) September 23, 2018
-para marinig ng ibang tumatanggap ng customer care/troubleshooting calls. How is this allowed? 😑
— Jasmine (@jascurtissmith) September 23, 2018
I promised myself to lay off Twitter for rants and personal emo tweets kasi I want to keep those private and personal matters to myself. However, I don’t think it would be a good idea to keep this info to myself kasi it shows how UNPROFESSIONAL they can be all the while your
— Jasmine (@jascurtissmith) September 23, 2018
-internet and home phone still don’t work. 😲 Haha anyway. I had to release steam somewhere. Hate that I did it here but I already sent those earlier tweets out and so that’s that 🤯 SUNDAY RANT OVER.
— Jasmine (@jascurtissmith) September 23, 2018
What can you say about it?
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