Meralco Will Come Up W/ ‘Personalized’ Letters To Explain Billing
MERALCO – The spokesperson of Meralco, Joe Zaldarriaga, said the ‘personalized’ letters will explain the billing process done during the lockdown period.
During the lockdown periods, lots of Meralco customers complained about their bills. Some of them claimed that there are irregularities in their electric bills amid the 2019 novel coronavirus (COVID-19) pandemic.
The Energy Regulatory Commission (ERC) said they received 47,000 complaints from consumers nationwide. The agency ordered Meralco to explain its alleged violation.
Based on a report from GMA News, Meralco spokesperson Joe Zaldarriaga said they will come up with ‘personalized’ letters to explain the billings to their customers during the lockdown periods. He said the letters are a “corrective measure.”
Zaldarriaga admitted that the company failed to clarify the billing statements to their customers during the community quarantine periods. He said, “as a corrective measure, ang gagawin namin dito maglalabas kami individually ng explanatory letter para sa lahat ng customer natin na apektado.”
“We really need to explain one by one. Kumbaga, personalized for a particular account kasi kailangan na namin at this point isa-isahin. Talagang nagdulot ng kalituhan ‘yung estimated reading,” he added.
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The estimated and actual reading for the power consumption in March, April, and May resulted in confusion for many Meralco customers said Joe Zaldarriaga. He said the electric company did not overcharge. He said the bills of their customers increased due to the increased consumption during the ECQ.
“Humingi kami ng paumanhin at patuloy kaming humihingi ng paumanhin doon sa kalituhan na naidulot nung bills mula nung hindi nabasa ang metro noong nag-lockdown po tayo,” he said.
According to the report, the spokesperson said the underestimation and overestimation of their billing statements will autocorrect once the actual reading comes out. He also advised Meralco customers who would like to pay installments through “bayad” centers and banks to wait for Meralco’s billing of staggered payments because these businesses will not accept installment amounts without specific billing.
“Just wait for the billing then naka-indicate na ‘yung installment. Then ‘yun puwede na ‘yung bayaran sa mga bayad centers,” Zaldarriaga said.
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