GCash Praises NBI Operation Leads to Arrest of 4 Online Scam Suspects

GCash Commends NBI for Arresting of 4 Online Scam Suspects

GCash, the leading e-wallet platform in the Philippines, commended the National Bureau of Investigation Cybercrime Division (NBI-CCD) for apprehending four suspected account sellers involved in fraudulent activities.

The collaboration between GCash and the NBI-CCD aims to make GCash the safest e-wallet platform available to users.

“The arrest of these suspected mule account sellers is a win in our shared mission with the NBI-CCD in running after cybercriminals,” GCash Head of Legal Atty. Gilbert Escoto said.


Recently, the NBI-CCD successfully captured four individuals suspected of selling fake e-wallet accounts, facing charges related to the Access Device Regulation Act of 1998.

According to NBI-CCD head Atty. Jeremy Lotoc, the sellers were part of an organized operation that sold fraudulent e-wallet accounts. These accounts were utilized by fraudsters as money mules to conceal their identities while engaging in criminal activities such as phishing and swindling.

Atty. Lotoc added that the NBI maintains close cooperation with industry players to enhance the campaign against cybercriminals and raise public awareness to prevent falling victim to scams.

“Meron na kaming agreement with GCash. We have this ongoing program, I think may kina-craft din sila, so it’s kind of a joint effort ng ating law enforcement and from the business industry. With the same objective, from our side and from the banking industry and e-wallet platforms, we do have this kind of program,” explained Atty. Lotoc.

Miguel Geronilla, GCash Head of Cybersecurity and Fraud Management, assured that the e-wallet platform is prepared to strengthen its internal controls to combat schemes used by fraudsters.

GCash urged the public never to sell their fully verified accounts. Together with the authorities, GCash also expressed support for the proposed legislation that aims to criminalize the buying and selling of mule accounts.

Furthermore, GCash reminded its customers not to share their MPIN, OTP, or any personal information with anyone. The e-wallet platform never sends emails or messages containing links or initiates contact with customers via calls or other messaging platforms.

To report scams and fraudulent activities, users can visit the official GCash Help Center at help.gcash.com/hc/en-us or message Gigi on the website and type “I want to report a scam.”

Customers can also contact the official GCash hotline at 2882 for inquiries related to these matters.

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