Call Center Agent Passes Away Due To Stress of Having No Sales
A distressed call center agent gives his last word “Ma wala akong benta, wala akong benta” a few minutes before died while on duty.
A Facebook user named Angelica Cuizon Pineda has expressed her pain and heartbreaking story after her beloved father died while on duty. The tear-jerking post goes viral and elicits comments from the social media users.
Angelica said that his 49-year-old dad is working as call center agent in a BPO company. He was currently at a work-from-home setting due to the pandemic and transferred to another account before he passed away.
Pineda narrated that her father is usually happy with his job and regularly taking breaks. However, her dad skipped his lunch and did not take a rest after he was transferred to another account.
While on duty, the lady netizen heard her father calling her mom for help after experiencing pain and can’t feel his heart. Her dad stressed out “Ma wala akong benta, wala akong benta” although he is already suffering from pain.
They rushed her call center agent dad to the hospital but was declared dead-on-arrival due to traffic congestions.
Read Also: Call Center Agent Proudly Shares Fruit of His Hardwork as BPO Employee
Here is the full post:
“Ma wala akong benta, wala akong benta”
Those were the last words heard by my mother from papa, worried on getting sales despite of his age. He was 49 years old, working in a BPO Company. It was his first day, as far as I know, after getting endorsed from training as they were endorsed to another account. Eager to get sales, he didn’t took any of his breaks including his lunch to take a nap or rest. His duty was 11pm-8am. He usually take his breaks to eat and take a nap but this time, he didn’t even took a time to stretch his back. My mother, hearing his loud shouting voice talking to a customer, knew that it was not normal. It was around 7am when she heard my father calling for help, saying that he never felt that kind of pain before and he can’t feel his heart working anymore while saying “Ma wala akong benta, wala akong benta”. As my mother heard that, she said “bat uunahin mo pa isipin yan, kumalma ka muna at huminga” and immediately called an ambulance from both near baranggays, but no one answered. She woke me up asking if St. Paul Hospital is accepting cards, and I said yes. They ended up riding a tricycle. My father was in great pain while they are on their way to the hospital. They even got stuck on the road because of a huge truck blocking the way. It was just only a block away distance when my mother saw his body started to froze. As they arrived at the hospital, my papa already passed away.
Within an hour, we lost our papa. But for my mother, it was like the longest hour of her life. He died while keeping us alive. He refused to stop working eventhough my mother insisted that he don’t have to work anymore. He died while he’s on duty, eagerly trying to get some sales. In his 7 or 8 long years of working in that industry, that was the very first time he ever got so stressed on work. No, he never had a heart attack before and no, he don’t have any heart complications. All we know is that he got so stressed out on getting sales, maybe because they were threatened to lose their jobs if they fail to have sales on that day. He died while on duty and his company doesn’t even have the guts to show the sympathy that he deserves.
I am not blaming his company for his death, but I hope this would serve as a lesson to all management to have care and concern to your employees and agents. They are not just your agents, they are family members trying to make a life through your company. Don’t act like you own them.
*Yan po ang computer table ni papa. We can’t even look at it kasi naalala namin kung paano siya dumuty at diyan siya inatake.
*Yes, he always keep a Bible near him especially when he’s at work. Sobrang lakas niya pa po before siya macardiac arrest, kaya lahat kami nabigla. We will miss you pa 🙁
*To everyone who know which company my father worked with, I intentionally did not mentioned them as the company holds a lot of accounts and agents. Hindi po fault ng buong company ang nangyari, but rather just ONE account under ONE management. In respect with the agents currently working with the company, please do not disclose which company I am pertaining to. Papa was happy with them not until he was endorsed to another account.”
The social media users expressed their reactions to the incident:
What can you say about this? Just feel free to leave your comments and reactions to this article.
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