What do you think it takes to be an excellent manager? According to Project Smart, the 10 qualities an excellent manager must have are creativity, structure, intuition, knowledge, commitment, BEING HUMAN, versatility, lightness, discipline/focus, and seeing big pictures in small actions.
But it seems like, this manager in a viral post below doesn’t have some of the characteristics aforementioned. A Facebook post from one certain user Jayson Alarca has gone viral after Facebook page Reysan Brothers shared and screen captured it and posted it on their page.
The post received a lot of angry comments coming from different concerned netizens, and as well as to those employees who have experienced this kind of embarrassment when their manager scold them in front of many people.
The post reads,
A manager in Jollibee pissed me off today. The way she treated her trainee is very unacceptable so I felt the need to step forward.
Crew: Good afternoon Sir. Can I have your order?
Me: S4 po, pa add ako ng Mix In, Macaroni soup, large coke po, dine in.
Crew: Sir, sorry, ano po?
*their store is so crowded and the background noise made it difficult for her to get my order, which I totally understand*
*while repeating my order, the Store Manager who stands on her back, looked at her like as if the crew is so stupid, then she butted in, in a very rude and unprofessional way*
Store Manager: Jusko, isang bwan ka na dito. Wala ka pading kaalam-alam. Kukuha lang ng order di mo pa kaya. Diyan ka nga muna sa gilid.
Crew: *yumuko* Sorry Mam.
*I can see the crew holding back her tears*
Store Manager: Sir, I’ll just take your order. Ano po yun ulit?
Me: Nasa likod ka lang ng crew di ba? Di mo din ba narinig yung order ko? So meaning, bilang manager ka na, di ka marunong kumuha ng order. I understand na Manager ka dito at trainee siya, pero wala kang karapatang ipahiya yung crew sa harap ng ibang tao. Dapat naiintindihan mo siya kasi diyan ka din nagsimula. WAG KANG MASYADONG MATAAS TE KASI NAGSIMULA KA DIN SA BABA.
Store Manager: Sorry sir, eh kasi..
Me: Wag kang magsorry sakin ate. Sa kanya ka magsorry. Di nako oorder. Nawalan ako ng gana sayo.
Me: *walks out*
I have high regard and respect with people working in fast food chains cause though I didn’t have the chance to do what they are doing, I know its hard. So it really pisses me off seeing people disrespecting them, like, what the f*c*?
BEING KIND TO EVERYONE IS THE EASIEST THING TO DO, SO WHY IS IT SO HARD FOR SOME TO DO THIS? I really don’t understand. ??????
Few hours after Jayson posted it, the letter becomes viral receiving more than 44 thousand reactions and more than 7 thousand shares. It gets even a lot more attention from the post of Reysan Brothers receiving more than 25 thousand reactions and more than 15 thousand shares.
So what can you say about this one? Let us know your thoughts in the comment section below and don’t forget to share this blog post with your family and friends using Facebook and Twitter. Also, don’t forget to visit our website and Facebook page more often for more updates.
you shouldnt have cited the fastfood chain’s name….nagkakaroon lang ng kulay ung post mo..this happens everywhere….who knows…..
I can’t see any problem in that. You see, to make your point and have it acted upon, you have to mention the true scenario. It doesn’t mean that since the fastfood’s name is mentioned means that all managers of that food chain are like that. A LOT OF US KNOW THAT WELL. But it just make that company become aware that this occured within their ranks and has to be acted upon to clean up this mess.